Dreamforce Updates and Announcements

Below is an updated list of the latest announcements at Dreamforce:

ServiceSource to Share Best Practices on Service Revenue Management at Dreamforce 2010
ServiceSource’s Executive Vice President of Products, Ganesh Bell, will present alongside an industry-leading technology company and ServiceSource customer: “Roadmap to 100% Recurring Revenue Performance”. This presentation will discuss the benefits of the Salesforce and ServiceSource integration — including a single view of one’s install base, improved sales forecasting and greater partner and sales rep productivity. Bell will address how the integration allows joint customers to access both Salesforce and ServiceSource data in one single view to better manage the service revenue opportunity and pipeline, and create a collaborative ecosystem on a global basis.

In addition to the presentation, ServiceSource will exhibit at Dreamforce on December 6-9 in booth #248 within the industry solutions area.

Ganesh Bell, executive vice president of products, ServiceSource
Industry-leading global technology company and ServiceSource customer

Wed., Dec. 8, 2010, 12:15 p.m. – 1:15 p.m.

Moscone Center, San Francisco, CA
Room: West 3014

Astadia Introduces ROI Cloud Calculator
a pure-play cloud computing integrator and a salesforce.com partner announced that it has launched an ROI cloud calculator. According to Astadia sources this new ROI cloud calculator will enable customer service executives to examine the return on investment for transitioning from legacy, premise-based CRM tools. Also Astadia’s calculator will provide the financial evidence that is required by contact centers to build the business case for cloud transformation. The calculator considers operating metrics, cost reduction drivers, revenue enhancement drivers and technology costs to calculate return on investment or ROI.

InsideView Launches Social Selling Speaker Series at Dreamforce

All-Star Social Media and Sales Thought-Leaders to Join InsideView at Dreamforce.
InsideView, the leader in sales intelligence, today announced that it is launching a Social Selling Speaker Series to help sales professionals learn how to effectively use social media to increase their productivity.

The Social Selling Speaker Series will launch at Dreamforce with two days of presentations on December 7 and 8 by the foremost social media and sales thought-leaders on various aspects of social selling. Speakers and topics include:

  • Sales 2.0 in the B2B Landscape, Gerhard Gschwandtner, CEO, Selling Power
    • December 7, 12:30 p.m.
  • The Business of Getting Social, Craig Rosenberg, leader, Focus Expert Network, The Focus Group
    • December 8, 1:00 p.m.
  • The Social Side of Customer Relationships, Joanne Black, founder, No More Cold Calling
    • December 7, 2:00 p.m.
  • Prospecting 2.0: A New Way to Build Your Business, Josiane Feigon, CEO, TeleSmart
    • December 7, 11:00 a.m., 11:30 a.m. and 5:00 p.m.
    • December 8, 12:00 p.m.
  • Dynamic Sales Management: Increase Pipeline Velocity, Forecast Accuracy & Revenue, Tracey Kaufman, senior director of customer experience, Cloud9 Analytics
    • December 7, 12:00 p.m.
    • December 8, 3:00 p.m.
  • Using Trigger Events To Reach Customer 2.0, Tibor Shanto, founder and president, Renbor Sales Solutions
    • December 8, 11:30 a.m.
  • The Social Dimension, Koka Sexton, social media marketing manager, InsideView
    • December 7, 1:30 p.m.
    • December 8, 11:00 a.m. and 3:00 pm

TreeHouse Interactive Launches First Complete and Independent Partner Relationship Management (PRM) Application on Salesforce AppExchange

TreeHouse Interactive™, the technology leader in (SaaS) partner relationship management (PRM), channel sales force automation (CSFA™) and demand generation solutions, today announced at Dreamforce conference that its Reseller View PRM product is the first full-featured PRM software available on the AppExchange. Companies can now integrate their partner networks into their Salesforce CRM systems with a fully customized, enterprise-class Web portal to support their channel efforts and improve both sales and customer service.

Five9 to Showcase Latest Cloud Computing Platform for Call Centers at Dreamforce

Five9 will be highlighting the second generation of its Five9 Cloud Computing Platform for Call Centers, including Version 2 of its Five9 Adapter for Salesforce. The new platform includes enhanced APIs for Configuration and CTI, a new Reporting Web Services API, which can be used to retrieve historical information for data warehousing and analytics, new workforce management applications, and it includes a new Statistics Web Services API, which provides real-time metrics for a variety of uses including wallboard displays and agent adherence monitoring.

Informatica Announces Latest in Cloud Data Integration — Informatica Cloud Express

Informatica Corporation, the world’s number one independent leader in data integration software, today launched Informatica Cloud Express, the first cloud data integration service with usage-based pricing. Informatica Cloud Express pricing will start at only $99 U.S. per month, opening the door for organizations of all sizes to leverage the industry-leading data integration capabilities of Informatica Cloud – voted the Best Integration Application of 2009 and 2008 by salesforce.com customers on AppExchange. Delivered as a true multi-tenant cloud service, Informatica Cloud Express will empower Salesforce administrators and operations staff to create, schedule and automate bi-directional cloud-to-on premise integration tasks without coding and without requiring a hardware appliance.

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