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MTTR

Uncategorized, White Paper

New IT Change Management Cloud Service Significantly Reduces MTTR

CloudTimes/June 10, 2012 /Leave a comment

Mean time to repair or MTTR is the standard measure for how quickly the IT organization is able to respond to and resolve issues or problems experienced by its customers. Minimizing MTTR is critical to avoiding service interruptions and meeting Service Level Agreements. Yet as much as 80 percent of the time related to MTTR…

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