Rackspace announced today its first managed cloud offering, Cloud Servers with a managed service level. The San Antonio-based company says that this will give them an edge over commodity cloud players like Amazon Web Services. According to Rackspace, the Managed Cloud offering provides businesses with proactive monitoring, troubleshooting, and advice on how to best leverage cloud computing.

A core piece of the new offering is the new service level which will use dedicated teams to provide OS support and application level support. “We manage the marketing, athlete tracking and live event coverage of each Ironman race, and have fluctuating business needs throughout the year,” said Travis Sitzlar, Chief Technologist, World Triathlon Corp., organizer of the world-renowned Ironman races, and a beta customer.

The Managed cloud provides a suite of features:

  • 24x7x365 rapid response to monitoring alerts
  • Key Operating system and application infrastructure support
  • Technical guidance
  • Admin Level Access
  • Anytime, anywhere accessibility

However, Rackspace is not the only company offering managed services in the cloud. Other providers include: Logicworks, BlueLock and NaviSite. Logicworks offers with its InfinitiCloud IaaS (Infrastructure-as-a-Service) offering support services including application monitoring, firewall security, intrusion detection, load balancing and disaster recovery.

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