ITinvolve logo New IT Change Management Cloud Service Significantly Reduces MTTRMean time to repair or MTTR is the standard measure for how quickly the IT organization is able to respond to and resolve issues or problems experienced by its customers. Minimizing MTTR is critical to avoiding service interruptions and meeting Service Level Agreements. Yet as much as 80 percent of the time related to MTTR is spent on identifying the key components, relationships, and people who should be involved to help determine the cause and fix it.

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