The telephone is arguably one of the oldest office productivity tools and one of the most valuable. As the communications needs of businesses evolve, one would argue that the telephone must do the same.
With the increased focus on telephony integration for businesses of all sizes, M5 Networks, a market leader in managed, hosted business Voice-over-IP (VoIP), is preparing to launch the integration of their award winning M5Connect CTI (Computer Telephony API) with the NetSuite cloud computing platform.
M5Connect for NetSuite completes the picture of an integrated enterprise by seamlessly joining NetSuite and the business phone for optimal information management and productivity. Integrated telephony features, once only available in the call center, are now accessible to all NetSuite users. Built using NetSuites SuiteCloud development platform, the combined solution gives management a never before available view of critical business metrics.
The simplicity and sophistication of M5Connect for NetSuite will likely have tremendous impact on the business community as owners and employees alike see to improve productivity and capture business intelligence. The M5Connect for NetSuite product gives users click-to-dial functionality to start a call from within NetSuite anytime a phone number is available. Inbound screen pops are displayed to provide lead or customer information before the call is answered. Note taking is automated and real time analytics are available to help measure sales, support and operational success.
With M5Connect for NetSuite, users can click–to-dial to start a call from within NetSuite anytime a phone number is available. Inbound screen pops are displayed to provide lead or customer information before the call is answered. Note taking is automated and real time analytics are available to help measure sales, support and operational success.
“NetSuite’s CRM is the repository for all customer activities, phone calls included; until we automated this process the CRM was incomplete,” says Marty Zigman, CEO of Prolecto Resources and M5 Strategic Partner and Developer. “We have removed the manual chore of adding a phone call record into NetSuite that service and sales reps were often required to do, but never did.”
“M5 is leading the charge to remove the disconnect between the telephone and critical business applications like NetSuite.” said Brent Barbara, VP of Client Solutions for M5 Networks. “M5Connect for NetSuite gives our clients a tool that actually makes their jobs easier, while at the same time improving management’s analytic and reporting capabilities with a 360 Degree view of the customer. That’s a powerful combination.”